Who we are
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes and protects user data and information will also be detailed within this policy.
The Website we refer to is: www.feelgoodnorfolk.co.uk
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all up to date UK GDPR compliance Laws and requirements for user privacy and data processing from May 25th 2018.
We take the privacy of our website visitors and service users very seriously and are committed to the protection and security of personal data from our website visitors and customers.
Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive any marketing communications and limit the publication of your information.
We may process information about your use of our website using our analytics tracking system for the purposes of analysing website use (this does not and never will include any other personal data).
This may include:
- IP address;
- geographical location;
- browser type and version;
- operating system and referral source;
- length of visit, page views and website navigation paths;
- timing, frequency and pattern of your website use.
The lawful basis for this processing is our legitimate interests in monitoring and improving our website and services and not for any other reason.
The tracking system we use is Google Analytics and data is never shared with any third party.
We do not use your personal data for any marketing purposes including direct marketing.
Contact & Communication
When you contact us via our contact form, email account or by phone you are sharing your personal information with us your name, address, contact number etc. This information is kept private and stored securely until a time it is no longer required, times of which are noted below. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.
We have an SSL certificate for our website. If you purchase anything via our website, you will receive an order confirmation email as receipt of your payment.
How long do we store your information?
For enquiries or any communication relating to our services that you send us we shall keep your details for 30 days maximum, after which we shall delete/shred & securely dispose of everything we hold, unless you instruct us otherwise.
For all invoiced purchase payments we have to store information for 6 years from the end of the financial year they were carried out in, as we are required to by law, after which we shall delete/shred & securely dispose of everything we hold, unless you instruct us otherwise.
Sharing your personal data
We may disclose your personal data (name and contact details) as reasonably necessary to our suppliers and feel-good members, only for the purposes of providing our services to you. For example, sharing your Wellbeing Business details with another Business as a recommendation or for delivery of the feel-good loyalty key rings.
We do not share or sell your personal data to any third parties for marketing purposes including direct marketing.
Your legal rights
You have rights under data protection laws in relation to your personal data.
These include the right to:
- request access to your personal data
- request correction of your personal data
- request erasure of your personal data
- object to processing of your personal data
- request restriction of processing your personal data
- request transfer of your personal data.
If you wish to exercise any of the rights set out above, please contact us via any method below.
Although this website only looks to include quality, safe and relevant external links, including social website users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. We have noted the external sites policies should you wish to read them at the bottom of this policy.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website shows social share buttons which links directly from our web pages to the social media platforms. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account and we take no responsibility for external websites. We have noted the external sites policies should you wish to read them at the bottom of this policy.
How to contact us
FAO The Data Protection Officer
Or write to us at:
FAO The Data Protection Officer
2 Bagley’s House,
Resources & Further Information
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We may update this policy from time to time by publishing a new version on our website.
Last updated March 20th 2020