Membership Terms and Conditions
We are delighted you would like to join us in our Feel Good Norfolk business membership. Please read the following important terms and conditions before you subscribe.
This agreement sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
The intention is that it will bring clarity to our membership, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let us know if there are any clauses that you do not understand or that contradict your understanding of the membership.
In this agreement:
- ‘we’, ‘us’ or ‘our’ means Feel Good Norfolk Ltd and
- ‘You’ or ‘your’ means the person buying or using our services and resources.
If you would like to speak to us about any aspect of this agreement, please contact us by e-mail at firstname.lastname@example.org
We have a wellbeing business membership which provides networking, support and collaborative opportunities. The details of the membership are set out here on our website.
We are a Company Limited by Guarantee with company number 13994032 and with its registered office at 2 Bagleys House, Bagleys Court, Pottergate, Norwich, NR2 1TW.
1.1 If you sign up to our membership you agree to be legally bound by this agreement.
1.2 If you use any of our free resources (for example recorded business support sessions, podcasts, workbooks, discovery sessions or any other resources we may offer free of charge from time to time) you also agree to be legally bound by this agreement as appropriate, excluding the clauses relating to payment rights.
1.3 When signing up for the membership or using any resources you also agree to be legally bound by:
1.3.2 specific terms which apply to our membership which may be set out in the membership description or in email correspondence between us.
All these documents form part of this agreement as though set out in full here.
2 The membership
2.1 We shall provide the membership with reasonable care and skill.
2.2 The availability of the membership might be affected by events beyond our reasonable control. If so, there might be a delay before we can make the membership available again. We shall make reasonable efforts to limit the effect of any of those events, we shall keep you informed of the circumstances, and we shall try to provide access as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include illness, pandemics, epidemics, IT issues and problems with hosting providers, any law or action taken by a government or public authority.
2.3 In the event that membership resources or any content added by you or other members are not available in whole or in part at any time, or becomes corrupted, is deleted or fails to be stored, we shall have no liability in any circumstances.
2.4 When you gain access to the resources in the membership, the resolution and quality of the resources you receive will depend on a number of factors, including the type of device you are using and your bandwidth, which may fluctuate during the course of your viewing. While we use all reasonable endeavours to provide a quality viewing experience, we cannot make any guarantee as to the resolution or quality of the content you will receive.
2.5 In order to gain access to the resources in the membership, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements of the membership platform and software from time to time. We may change the requirements for compatible devices from time to time and, whether a device is (or remains) compatible may depend on software or systems provided by the device manufacturer or other third parties. As a result, devices that are compatible when you sign up may cease to be compatible in the future.
2.6 We reserve the right to make changes to the membership from time to time. The availability of the content, as well as platforms and compatible devices, may change from time to time. We also reserve the right to replace or remove any resources and the platforms available to you through the membership, and to otherwise make changes in how we operate it. We may from time to time, with respect to any or all members offer certain features or other elements of the membership, including promotional features, user interfaces, plans, pricing, and advertisements.
2.7 No Sharing of login details. Any login details for systems and resources you receive from us may not be shared, given or sold to any other person or entity. Excessive viewings or logins by any member may be treated as fraudulent use of the membership, in which case it will result in the immediate cancellation of membership without refund. When you become a member you agree to take all actions possible to protect your login details from fraudulent use. We reserve the right to cancel any membership we believe has been compromised, or is being used fraudulently, at our sole discretion.
3 Your responsibilities
3.1 You will pay the fees for the membership in accordance with the membership description.
3.2 You confirm that you are fully accredited and insured for the products and services you are providing and promoting through Feel Good Norfolk Ltd.
3.4 You acknowledge that deciding how to handle any issues which may arise as a result of your joining the membership, the choices you make in relation to them and whether or not you follow through on any information we provide is exclusively your responsibility. For this reason, although we fully expect great results to come from your participation in the membership, we cannot guarantee any specific outcomes or that all members will achieve the same results. The results are entirely dependent on your level of engagement.
3.5 The resources in the membership do not in any way constitute specific advice or recommendations. They are for training and guidance only. We are not able to advise you on your individual circumstances.
3.6 We require you to communicate with all members of our community, both other business members and our clients, with professionalism and respect.
4 Fees and payment
4.1 The fees for the membership are set out in the membership description.
4.2 Membership fees are payable annually or monthly and all payments are securely processed by Stripe. The membership fees are billed on a periodic basis as specified at the time of purchase. Your membership subscription will continue on a recurring basis corresponding to the term of your subscription unless and until you cancel your subscription in accordance with clause 9.1 or the account or the membership is otherwise suspended or discontinued according to the terms of this agreement.
4.3 We may increase the price of the membership fees in future, in which case we will notify you via email. The increase will apply to the next payment due from you after the notice, provided that you have been given at least 10 days’ prior notice before the charge is made. If you are given less than 10 days’ prior notice, the price increase will not apply until the payment after the next payment due.
The membership fees are non-refundable except for where we cancel your membership other than under 9.3 below.
In all other circumstances we are not able to refund to you any of the payments you have made in advance.
5 Intellectual property
5.1 If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
5.2 The resources in the membership are provided for your information and personal use only and (unless we explicitly state or agree otherwise in writing) may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purpose whatsoever.
5.3 From time to time we may record live sessions that we make available to you through the membership. If you participate in such sessions, you authorise us to use your image and voice in any such recordings (and to make use of such recordings in any way we think fit) without payment, other condition or need for further consent.
6 How we may use your personal information
6.1 We shall use the personal information you give to us to:
6.1.1 provide the membership;
6.1.2 process your payment for the membership; and
6.1.3 inform you about any similar products and services that we provide, though you may stop receiving this information at any time by contacting us.
6.2 We shall not give your personal information to any third party unless you agree to it.
7 Confidential information
7.1 Where you participate in any group sessions, for example in communications as part of a Facebook group, you agree to keep strictly confidential any information shared by other members and not to share it with any third parties. You will not use the confidential information of any member for your own benefit except with the explicit consent of that member.
7.2 The obligations in clauses 7.1 will not apply to information which:
7.2.1 has ceased to be confidential through no fault of either party;
7.2.2 was already in the possession of the recipient before being disclosed by the other party; or
7.2.3 has been lawfully received from a third party who did not acquire it in confidence.
7.3 Your confidentiality obligations under this clause will continue after termination of this agreement.
8 Resolving problems and complaints
8.1 In the unlikely event that there is a problem with the membership, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.
8.2 We may at our option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
8.3 Nothing in this agreement affects your statutory rights.
9 Termination of your membership
9.1 Your right to cancel. We hope you won’t want to leave us but if you are not satisfied with your membership you may cancel your membership before the end of the current billing period. You will receive a reminder email notification 3 days before each payment is due. After you cancel, you will continue to have access to all the resources until the end of the billing cycle. Your membership fees are recurring, and your membership must be cancelled prior to the renewal date in order to avoid additional membership charges.
9.2 You can cancel your membership directly through Stripe or by contacting our customer support team at email@example.com
9.3 We may terminate your membership if you commit any material breach of the terms of this agreement.
9.4 If we terminate your membership and suspend or discontinue your access due to your breach of this agreement, then you will not be entitled to any credit, refund or discount in relation to the membership fees already paid by you.
9.5 If this agreement is ended it will not affect our right to receive any money which you owe to us under this agreement, and it will not operate to affect any provisions that expressly or by implication survive termination.
10 Limit on our responsibility to you
10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by negligence), we are not legally responsible for any:
10.1.1 losses that:
(a) were not foreseeable to you and us when the agreement was formed;
(b) that were not caused by any breach of these terms on our part; and
10.1.2 business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
10.2 Our total liability to you is limited to the amount of fees you have paid for the membership.
11.1 We shall try to resolve any disputes with you quickly and efficiently.
11.2 If you and we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this agreement.
11.3 The laws of England and Wales will apply to this agreement.
11.4 In the event of a dispute between us, you and we agree not to engage in any conduct or communications, including on social media, designed to disparage each other or our websites, products and services.
12 Entire agreement
These terms constitute the entire agreement between us in relation to your purchase.
13 Third party rights
13.1 No one other than a party to this agreement has any right to enforce any term of this agreement.